PROLIM’s application support provides ongoing maintenance,
monitoring, troubleshooting, and operational support for your
business applications after deployment .
What Application Support Covers
Keep business-critical applications running smoothly and efficiently.
Reactive Support
Bug fixing, issue resolution, user support, and ticket handling.
Proactive Support
Performance monitoring, patch management, system maintenance, security monitoring, and backup.
Ongoing Changes
Configuration changes, minor enhancements, integration support, and user access management.
Application Support Services
End-to-end support for application performance, stability, and user needs.
- Bug Fixing & Issue Resolution
- User Support & Ticket Handling
- Performance Monitoring
- Software Updates
- System Maintenance
- Backup & Recovery Support
- Configuration Changes
- Integration Support
- Security Monitoring
Bug Fixing & Issue Resolution
Diagnose and resolve application issues with root-cause analysis to prevent recurrence.
User Support & Ticket Handling
Helpdesk support via ticket, email, or chat for access, navigation, and user issues.
Performance Monitoring
Monitor uptime, response times, and errors with proactive alerts and tracking.
Software Updates
Manage patches, hotfixes, and version updates with testing and rollback planning.
System Maintenance
Database cleanup, tuning, and configuration upkeep to keep applications stable.
Backup & Recovery Support
Manage backups and disaster recovery to keep data protected and recoverable.
Configuration Changes
Handle user roles, workflow updates, and minor configuration changes through governed processes.
Integration Support
Monitor and troubleshoot integrations, APIs, and data sync issues across systems.
Security Monitoring
Track access logs, security events, and vulnerabilities with timely remediation.
What PROLIM Supports
Expert support across enterprise, engineering, and business applications.
Siemens Teamcenter
User admin, workflow fixes, data issues, version upgrades, and environment maintenance for Teamcenter deployments.
NX/Solid Edge
Environment maintenance, licence administration, performance monitoring, and configuration support for NX and Solid Edge users.
Xpedition/PADS
Configuration support, DFM tool issues, library management, and integration troubleshooting for EDA environments.
Salesforce
Configuration changes, report and dashboard fixes, flow updates, integration monitoring, and user access management.
Mendix
App fixes, workflow changes, performance monitoring, and minor enhancements for Mendix-built enterprise applications.
Cloud Hosted Apps
Uptime monitoring, access issues, integration health, and performance support for applications hosted on AWS or Azure.
Insights
Thinking that moves
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